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Effective date: January 1, 2026
By accessing or using the website at www.winterhavendeckandfence.com (the "Site"), or by requesting services from Complete Winter Haven Deck & Fence("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Site or request our services.
These Terms apply to all visitors, customers, and others who access the Site or engage our services.
Complete Winter Haven Deck & Fence provides residential deck building, fence installation, screened porch construction, and related outdoor structure services in Winter Haven, FL and the surrounding communities of Polk County.
The scope of any specific project is defined in a written proposal or contract provided to you before work begins. Services described on this Site are for general informational purposes and do not constitute a binding offer.
All estimates provided - whether by phone, email, or in person - are non-binding until a written contract is signed by both parties. Final pricing is established in the written contract.
Estimates are based on the information available at the time of assessment. If site conditions, material costs, or project scope change after the estimate is issued, we will notify you in writing before proceeding with any additional work or expense.
Free estimates are offered as a courtesy and do not obligate you to hire us.
Project start dates are estimated at the time of contract signing and are subject to change based on permit approval timelines, weather conditions, material availability, and scheduling.
If you need to cancel or reschedule, please notify us as soon as possible. Cancellation terms - including any deposit refund policies - will be specified in your written contract.
We reserve the right to suspend or cancel a project if site conditions are unsafe, if payment obligations are not met per the contract, or if required permits cannot be obtained.
Payment terms, including deposit amounts and payment milestones, are outlined in your written contract. Payment is due at the times specified in that contract.
Failure to make payment as agreed may result in suspension of work until the outstanding balance is resolved. We reserve the right to pursue collection of unpaid balances through available legal means.
All payments are in US dollars. Accepted payment methods will be communicated at the time of contract.
We obtain all required building permits for projects that require them under applicable city, county, and state codes. Permit fees are passed to the customer and will be itemized in your written estimate and contract.
You agree to provide accurate information about your property, including any HOA restrictions, easements, or property line locations, that could affect the project. We are not responsible for delays or additional costs resulting from inaccurate information provided by the customer.
We warrant our workmanship against defects in materials and installation for a period specified in your written contract. This warranty covers defects in our own work and does not extend to damage caused by acts of nature, improper use, modifications made by others, or normal wear and tear.
Material warranties, if any, are provided by the manufacturer and are passed to you to the extent they are transferable.
THE SITE AND ANY INFORMATION ON IT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
To the fullest extent permitted by applicable law, Complete Winter Haven Deck & Fenceshall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services or this Site, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising out of or related to services provided shall not exceed the total amount paid by you to us for the specific project giving rise to that claim.
In the event of a dispute, both parties agree to first attempt to resolve the matter informally by contacting us directly at sales@winterhavendeckandfence.com. We will make a good-faith effort to respond and reach a resolution within 30 days.
If informal resolution is not reached, disputes may be submitted to mediation before pursuing any other legal action. Nothing in this section prevents either party from seeking injunctive or emergency relief from a court of competent jurisdiction.
These Terms and Conditions and any dispute arising out of or related to them or our services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal proceedings shall be brought in the appropriate courts located in Polk County, Florida.
All content on this Site - including text, images, logos, and layout - is the property of Complete Winter Haven Deck & Fence or its content suppliers. You may not reproduce, distribute, or use any content from this Site without our prior written permission.
We reserve the right to update or modify these Terms and Conditions at any time. When we do, we will update the effective date at the top of this page. Your continued use of the Site or engagement of our services after changes are posted constitutes your acceptance of the updated Terms.
If you have questions about these Terms, reach out to us:
Complete Winter Haven Deck & Fence
889 4th St SE
Winter Haven, FL 33880
sales@winterhavendeckandfence.com(863) 656-8746